Online Flower Delivery Terms for North Ockendon Customers

Flowers North Ockendon E-Commerce Terms & Conditions

Introduction

Welcome to the terms and conditions governing the use of Flowers North Ockendon's online ordering service. These terms apply to all purchases made via our website by customers residing in North Ockendon and the surrounding areas. Please read these terms carefully before placing your order for flower delivery. By confirming a purchase, you agree to be bound by these terms and conditions. If you do not accept these terms, you should not use our online flower delivery service.

Definitions

"We", "our", "us": refers to Flowers North Ockendon.
"You", "your", "customer", refers to the individual or party placing an order.
"Website": refers to the Flowers North Ockendon e-commerce website.
"Goods", "products": refers to flowers, bouquets, floral arrangements, and related items sold on the website.
"Delivery area": includes North Ockendon and surrounding locations, as specified on the website.

Order Process

Customers can browse our selection of flowers and related products online. To place an order:

Select the desired products and add them to your shopping cart.
Proceed to checkout and enter accurate recipient and delivery details, including delivery address and preferred delivery date.
Review your order and confirm all information entered is correct.
Agree to these Terms & Conditions and complete the payment process as instructed.

Upon receipt of your order, you will receive an order confirmation by way of an on-screen message and/or confirmation displayed within your account (where applicable). This confirmation serves as an acknowledgement of your order but does not constitute acceptance.

Your order becomes binding when you receive a dispatch confirmation from us, at which point a contract is formed. If for any reason we are unable to fulfil your order, we will inform you and offer a suitable alternative or a full refund.

Order Acceptance and Product Availability

Orders are subject to availability of stock and delivery capacity. While we strive to keep our online catalogue updated, situations may arise where substitution is necessary. In such cases, we aim to match the style, quality, and value of the originally chosen item. If major changes are needed, we will seek your approval before proceeding.

We reserve the right to cancel or refuse orders at our discretion, including but not limited to suspicion of fraudulent activity or supply limitations. In all such cases, affected customers will be notified promptly, and all payments will be refunded in full.

Payments

We accept payment through secure online methods as indicated at the point of sale. Payments must be made in full at the time of ordering. Accepted payment options may include (but are not restricted to) major credit and debit cards and other secure online payment systems, as specified on our website.

All prices listed are in GBP (£) and include VAT (where applicable) unless stated otherwise. Delivery charges, if applicable, will be indicated prior to completion of your order and added to the final total.

If your payment is not received, or is declined, the order will not be processed or delivered. It is your responsibility to ensure that payment details provided are accurate and current.

Delivery

Our flower delivery service covers North Ockendon and designated surrounding areas. Deliveries are scheduled in accordance with the information provided at the time of order and are subject to factors such as recipient availability and local circumstances.

We aim to deliver on requested dates, however, specific delivery times cannot be guaranteed unless stated otherwise. In the event that we are unable to fulfil delivery on the scheduled date, we will notify you and offer an alternative date or a full refund.

It remains your responsibility to provide accurate and complete delivery details. We cannot be held responsible for delayed or failed deliveries due to incorrect information supplied by you.

If the recipient is unavailable, we may attempt to leave the flowers with a neighbour or in a safe location, or arrange a redelivery, where possible. A note will be left at the address to inform the recipient of our action.

Cancellations and Amendments

You have the right to cancel your order with sufficient notice, provided the order has not already been dispatched. To cancel or amend your order, please contact us as soon as possible after placing your order, providing full details and your order reference number.

Orders for bespoke or personalised items may not be cancelled once production has commenced. Orders that have already been prepared or dispatched for delivery cannot usually be changed or cancelled.

In the event of a valid cancellation prior to dispatch, any payment made will be refunded in full through the original payment method used at checkout.

Returns and Refund Policy

We take utmost pride in the quality and freshness of our flowers and strive to ensure every customer in North Ockendon and the surrounding areas is satisfied. If you receive products that are damaged, not as described, or unsatisfactory for another reason, please contact us promptly, ideally within 24 hours of receipt, to discuss your concerns.

Upon investigation, we may, at our discretion, offer a replacement, refund, or alternative resolution. Please note that we may request photographic evidence of any issue for quality assurance purposes. Due to the perishable nature of flowers, returns are generally not required unless specifically requested by us.

Substitutions

On occasion, the availability of certain flowers or containers may be affected by seasonal or local factors. We reserve the right to substitute flowers or materials with alternatives of equal or greater value and similar appearance, always maintaining the quality and design of your chosen arrangement. Major changes will always be communicated to you, giving the option to proceed or cancel with a full refund.

Customer Responsibilities

By placing an order with Flowers North Ockendon, you confirm the following:

You are at least 18 years old and legally capable of forming binding contracts.
The information you provide is accurate and complete.
The recipient is willing to receive the delivery.

You are responsible for ensuring that any personal messages or card inscriptions attached to your order are appropriate. Flowers North Ockendon reserves the right to refuse to print messages considered offensive or inappropriate for any reason.

Liability

Flowers North Ockendon will not be liable for any delays or failures to deliver caused by events outside our reasonable control, such as weather conditions, natural disasters, or acts of third parties.

Except for liability which cannot be limited by law, our total liability to you in respect of any claim arising in connection with an order is limited to the price paid for the relevant products. We do not accept liability for loss of profits, business interruption, or indirect losses.

Nothing in these terms affects your statutory rights as a consumer under UK law.

Intellectual Property

All content, images, and material presented on the Flowers North Ockendon website, including logos, designs, and trademarks, are owned or licensed by us and must not be used, reproduced, or distributed without our explicit permission.

Data Protection

Any personal information provided when placing an order will be handled in accordance with applicable data protection laws and our Privacy Policy. Your details are used for the purpose of processing your order and may also be used, subject to your consent, for updates and communications related to our services. We do not share or sell your private information to third parties for marketing purposes.

Variation of Terms

We reserve the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website, and it is your responsibility to review them prior to each purchase. Continued use of the service signifies your acceptance of any changes.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact and Customer Service

If you have any questions or require further clarification regarding these Terms & Conditions, or wish to discuss an order, please get in touch using the contact options provided on our website. Our customer service team is ready to assist customers across North Ockendon and neighbouring areas.

Application and Scope

These e-commerce Terms & Conditions specifically cover all flower delivery transactions made online by customers in North Ockendon and the surrounding areas. By placing an order through our website, you confirm your acceptance of these terms and your understanding of your rights and obligations.

For up-to-date information regarding our products, services, and any company policies, please refer to the relevant sections of our website.