Our Promise: Fresh Flowers Returns & Complaints
Fresh Flowers Guarantee in North Ockendon
At Flowers North Ockendon, delivering stunning, fresh flowers is at the heart of everything we do. As your trusted local North Ockendon florist, we stand behind the quality and freshness of every bouquet and floral arrangement sent to homes and businesses across the area. Our commitment is to ensure that your flowers arrive vibrant, beautiful, and perfectly presented—every single time.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not as expected, please rest assured that our team will resolve the situation quickly and courteously. We kindly ask you to notify us as soon as possible following the delivery—ideally within 24 hours—so we can assess the issue. For the best assistance, please keep the flowers and packaging in their delivered state for our review, and we may request a photograph to help us understand and address the problem accurately.
Our Freshness Window
Flowers North Ockendon guarantees the freshness of our blooms for a minimum of 5 days from delivery, provided that care instructions are followed. If you notice that your flowers are wilting, dropping, or losing their vibrancy within this period, please let us know. Our priority is to ensure that every customer experiences the joy of fresh, long-lasting flowers—if your order does not meet these expectations, we'll make it right.
Refund and Replacement Options
Your satisfaction is our focus. Should your flowers be damaged, not as ordered, or fail to meet our freshness guarantee, we offer the following options for your peace of mind:
- Replacement: We can resend your arrangement (or a suitable substitute if certain flowers are unavailable) at the next available delivery slot.
- Full or Partial Refund: Depending on the nature of the issue, we may issue a full or partial refund back to your original payment method.
- Credit Note: Prefer to use your refund on a future order? We can issue you a store credit for your next purchase.
We will work swiftly to resolve any concerns. All claims should be reported within 5 days of delivery to ensure prompt processing.
How to Make a Complaint
We value your feedback—positive or negative—because it helps us to continually improve our service. If you have a complaint regarding your order, delivery, or overall experience, please contact us with the details of your concern and any relevant information such as your order date and description of the issue.
Our team is dedicated to investigating every complaint fairly and thoroughly. Once received, we aim to acknowledge your complaint promptly and reach a resolution within 48 hours wherever possible. Your satisfaction is our priority and we will always strive to rectify any disappointment.
Our Local Commitment
Flowers North Ockendon is proud to serve households and businesses in North Ockendon and nearby areas. We are a trusted local florist, known for our dedication to quality and customer care. When you order from us, you are supporting a local business that values each customer and every occasion.
If you have any questions about our returns, refunds, or complaints policy, please contact our friendly team. Thank you for choosing Flowers North Ockendon—where fresh, beautiful flowers and exceptional service are always guaranteed.
